Apple says it has fixed app crashing glitch
Published Jul 6 2012, 15:33 BST | By Andrew Laughlin
© PA Images / Paul Sakuma/AP
has said that a problem that caused scores of updated apps to crash on iOS devices this week has been resolved.
In a statement, the company said that only a "small number" of users had been affected by the problem, which was caused by wrongly-applied digital rights management (DRM) code.
"We had a temporary issue that began yesterday with a server that generated DRM code for some apps being downloaded," Apple said.
"The issue has been rectified and we don't expect it to occur again.
"Users who experienced an issue launching an app caused by this server bug can delete the affected app and re-download it."
The issue first came to light when Marco Arment, the creator of Instapaper
, reported that he had been "deluged" with complaints from users who had tried to download Instapaper version 4.2.3, but found that it "crashed immediately".
Arment said that he was told the problem occurred even after users removed the app from their iOS device and then tried to re-install it. > Apple to match Windows by 2014, says report
As the app he had originally submitted to Apple was considered fine, Arment asked the app distributor for clarification over what was wrong.
This prompted Apple to acknowledge that there had been a problem, and advise developers to ask any disgruntled customers to contact it directly.
In an effort to appease disgruntled app developers, Apple has started removing one-star user reviews prompted by the app crashing bug.
Arment told The Guardian
that Apple's pledge to remove one star reviews would "go a long way toward" repairing the relationship with developers, but he also doubted the firm's claims that only a "small" number of users had been affected.
According to Arment's calculations, more than 20,000 customers were hit by the corruption to his Instapaper update app on Tuesday (July 3), and it is thought that over 120 other apps were affected.