One in ten Brits don't know how to send a text
Published Mar 15 2012, 10:41 GMT | By Andrew Laughlin
One in ten people in Britain don't know how to send a text message, while tech jargon such as 'iCloud' and 'Retweet' is baffling many consumers, a new report has claimed.
Despite the worldwide attention expected for the launch of Apple's new iPad tablet tomorrow
, research by the Geek Squad - the tech support team at Carphone Warehouse stores - revealed that many people are clueless about technology.
The report found that that 10% of the public do not know how to send an SMS text message, with 35-years-old revealed to be the 'tipping point' after which knowledge of texting starts to decline.
Other tasks proving challenging included downloading apps, which puzzled 20% of respondents, while 33% had trouble using voice activation. Some 30% of women and 22% of men confessed to being frustrated at not knowing how to use their gadgets.
It was also found that technical terminology and jargon is leaving many people befuddled. The most confusing term for people was iCloud, Apple
's cloud-based remote storage solution, which baffled 30% of people, followed by Retweet, in which users re-distribute a message on Twitter to their followers, at 28%.
Other confusing words included search term Algorithim (28%), mobile web format WAP (22%), and Google's Android mobile operating system (18%).
Most worryingly, almost a quarter (24%) of those surveyed said that they did not know how to set up a PIN or password for their devices, leaving their personal data potentially vulnerable if the products are lost or stolen.
"While sending a text message is second nature to many of us, there are still some who have fallen behind the digital revolution," said Geek Squad agent Sam Lawton.
"The gap is continually growing between the technology enthusiasts who are up to speed with the latest technology and all its functions, compared with those who impulse buy the latest technology, but struggle to understand the basic tech functions.
"You'd be surprised at the number of people who walk through our door on a daily basis with the latest phone or tablet seeking advice on how to send a text, download an app or even set up their voicemail."> British TV viewers becoming nation of 'chatterboxes'