"As co-founder and GM of BioWare, I'm very proud of the ME3 team; I personally believe Mass Effect 3 is the best work we've yet created. So, it's incredibly painful to receive feedback from our core fans that the game's endings were not up to their expectations," reads the statement.
"Our first instinct is to defend our work and point to the high ratings offered by critics - but out of respect to our fans, we need to accept the criticism and feedback with humility.
"To that end, since the game launched, the team has been poring over everything they can find about reactions to the game - industry press, forums, Facebook, and Twitter, just to name a few.
"Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey."
Muzyka went on to stress that the team was trying to find the right balance between the "artistic integrity of the original story, while addressing the fan feedback" and that plans remain in place to support the game through additional content and future titles.